FAQ

Orders & Products

How do your sizes fit?
Our products fit true to size. For the best fit, please refer to our size chart.

What materials are your products made of?
Our garments are made from high-quality materials such as 100% cotton (eg 270 GSM), depending on the product.

Where are your products made?
Our products are manufactured under fair conditions with a strong focus on quality and craftsmanship.

Are your products limited?
Some of our drops are limited and will not be restocked.

Shipping

Where do you ship from?
All orders are shipped from Switzerland.

Which countries do you ship to?
We ship within Switzerland, across Europe, and worldwide.

How much does shipping cost?
Shipping costs are calculated at checkout and depend on the destination.

How long does shipping take?

-Switzerland: 2-4 business days

-Europe: 4–8 business days

-International: 7-14 business days

Which shipping carriers do you use?
We ship with Swiss Post and DHL.

Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking number via email.

Customs & Taxes

Will I have to pay customs duties or taxes?
For deliveries outside of Switzerland, customs duties or import taxes may apply. These costs are the responsibility of the customer.

Returns & Exchanges

Can I return my order?
Yes, unworn and unwashed items can be returned within 14 days of delivery.

Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Can I exchange an item?
Exchanges are possible as long as the requested size is available.

Payment

Which payment methods do you accept?
We accept common payment methods such as credit card, PayPal, TWINT and others depending on availability.

Is my payment secure?
Yes, all payments are processed securely and encrypted.

Care Instructions

How should I care for my garments?

-Wash at 30°C

-Turn inside out before washing

-Do not tumble dry

-Do not iron directly over prints

Support & Contact

How can I contact you?
You can reach us via email or Instagram.
Response time: 24-48 business hours.

Can I change or cancel my order?
As long as your order has not yet been shipped, changes or cancellations are possible. Please contact us as soon as possible.